/FAQ
FAQ 2017-06-23T08:18:54+00:00

How can I place an order?

Please place an order on our website which runs on a secure server. If you would like to place an order directly with us then please email your contact details to info@thefabgiftboutique.com and we will contact you to place your order.

When can I contact your customer service team?

Please email info@thefabgiftboutique.com and we will respond to your email promptly.

What is your returns policy?

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 7 working days of receiving the parcel on:

Email: info@thefabgiftboutique.com

Please note that all items need to be returned within 14 days unused and in its original packaging together with proof of purchase. Pierced earrings, software, personalised and perishable items may not be returned unless faulty. This does not affect your statutory rights

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, we would recommend that you obtain a Proof of Posting in case for whatever reason the parcel(s) fails to reach us. Please note that for any large unwanted items you will need to be advised by our Customer Service team.

In the event that you decide to cancel your order, please ensure you return the item to us within 7 days of receiving your goods and in its original condition. We will then be happy to issue you a full refund.

If any goods, which form part of a bundle offer, are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.

How do I return items to you?

Please see above for information on our Returns Policy. You can return items to us via our address:

The Fab Gift Boutique
21 Rixon Close
George Green
Bucks
SL3 6RH

What are your delivery charges and timescales?

At The Fab Gift Boutique we know how important delivery is. Once your order is received, it is packed and shipped according to your delivery option. When your goods are dispatched, we automatically send you an email confirming that your order has been dispatched and the expected date it will arrive. If you have any further questions or special requirements then please contacts us.

All Deliveries have to be signed for on reception.

A supplement may be charged for delivery to Highlands of Scotland, non-mainland UK addresses, non- standard items and Saturday Deliveries. Please see the postage charges below:

Orders over £100: Free (UK Only)

Ensures delivery 3-5 days from dispatch

Express Delivery: £7.99 (UK Only)

Ensures delivery 2-3 days from dispatch

Please note: If there is an item which is out of stock then the whole order will be put on back-order. Your order can be delivered as a split delivery but please note that additional postage will be charged. Please check all goods on reception as any damaged or faulty goods need to be reported within 7 working days.

Can I order an item that is temporarily out of stock?

If something is temporarily out of stock, it can be ordered over the telephone provided it is due to be back in stock within one month.

Can I change my delivery address?

You can change delivery address providing the order has not already been packed. If you need to do so please contact our customer service team on info@thefabgiftboutique.com

Can I add an extra item to my order?

If you wish to add an item to your order, you can add it provided it has not already been packed. Please email us with your contact details and order number so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons.

Can I cancel my order?

Under Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order and receive a full refund, apart from items personalised for you. Personalised products are bespoke and made for your specification, should you wish to cancel a personalised order whilst we will endeavour to effect your cancellation, an item may already be in the process of personalisation and cancellation may not be possible.

We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 7 days, unused and in its original packaging with all original documentation.

What is your returns policy on customised or personalised products?

Products which are defined as customised, bespoke or personalised are manufactured according to the customers’ specifications, and therefore are non-returnable unless faulty.

Can I order items to be sent outside the UK?

Yes, we can ship to international destinations. Please contact our customer service team for a delivery quotation.

Important Customer Service Information

Toy and Balloon Safety

All the toys selected in the Party Pieces on-line catalogue comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference. Adults should inflate balloons and supervise their use with children under 8 years.

Chocolate Products

Whilst every care has been taken these and other edible products may contain traces of nut.