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Delivery, Returns And Refunds 2017-05-16T13:05:52+00:00

Delivery charges and timescales

At The Fab Gift Boutique we know how important your delivery is. So we have contracted a reliable courier company to handle your important packages. Once your order is received, it is packed and shipped according to your delivery option. When your goods are dispatched, we automatically send you an email confirming that your order has been dispatched and the expected date it will arrive. If you have any further questions or special requirements then please contacts us.

All Deliveries have to be signed for on reception.

A supplement may be charged for delivery to Highlands of Scotland, non-mainland UK addresses and non- standard items and deliveries on Saturdays. Please contact us to confirm these charges.

Postage charges:

Orders over £100: Free (UK Only)

Ensures delivery 3-5 days from dispatch

Express Delivery: £7.99 (UK Only)

Ensures delivery 2-3 days from dispatch

Please note: If there is an item which is out of stock then the whole order will be put on back-order. Your order can be delivered as a split delivery but please note that additional postage will be charged.

Please check all goods on reception; any damaged or faulty goods need to be reported within 7 working days.

Returns and Refunds

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 7 working days of receiving the parcel on the Email: info@feoccasions.com

Please note that all items need to be returned within 14 days unused and in its original packaging together with proof of purchase. Pierced earrings, software, personalised and perishable items may not be returned unless faulty. This does not affect your statutory rights.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, we would recommend that you obtain a Proof of Posting in case for whatever reason the parcel(s) fails to reach us. Please note that for any large unwanted items you will need to be advised by our Customer Service team.

If any goods, which form part of a bundle offer, are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.

How to return items to us

Please see above for information on our Returns Policy. You can return items to us via our address:

The Fab Gift Boutique
18 Wheeler Avenue
Swindon
Wilts
SN2 7HH